Existing Customers
Manage your account and services
Thank you for being a Capital Stair Services customer. Use the options below to manage your account, make payments, or get support.
Payment Options
Direct Debit
Set up a Direct Debit using our provider GoCardless.
Use link below to set up a mandate.
Set up Direct DebitBank Transfer
- Account Name: Capital Stair Services Ltd
- Bank: Bank of Scotland
Sort Code: 80-22-60
Account No: 18895867 - Use your invoice number or account number as reference
Novoville Shared Repairs App
The City of Edinburgh has worked with Novoville to make managing shared repairs and maintenance easier.
With the Novoville App you can:
- Contact and connect with other flat owners
- Discuss maintenance and repairs
- Set up a tenement maintenance account
- Pay for shared services including stair cleaning
- Keep track of all building maintenance
Ask us about setting up your building on the Novoville platform for easier management of shared services.
Customer Support
Report a Cleaning Issue
If you're not satisfied with a recent clean, we'll make it right within 48 hours or refund the service.
Email: info@capitalstairservices.co.uk
Phone: 0131 202 4095
Cancellation
We have a no-obligation contract. You can cancel anytime - just give us notice so we can adjust our schedules.
Update Your Service
Need to change your cleaning frequency or add additional services?
- Window cleaning
- Brass polishing
- Light bulb replacement
- Gutter cleaning
Contact us to customize your service package.
Thank You for Choosing Us
We pride ourselves on our relationships with our customers. We always endeavour to deliver the best service we can and try to go a little further than what is expected wherever possible.
If there's anything we can do to improve your experience, please don't hesitate to get in touch.
Need Immediate Assistance?
Our customer service team is here to help