Privacy & Data Policy

1. Definitions and Interpretation

Definitions

• Data: Collectively all information submitted to Capital Stair Services Ltd. via the Website
• Cookies: Small text files placed on your computer by this Website
• GDPR: General Data Protection Regulation (EU) 2016/679
• Capital Stair Services Ltd., we or us: Capital Stair Services Ltd., a company incorporated in Scotland with company registration number SC623572 and VAT number GB 348582073, whose registered office is at Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL
• User or you: Any third party that accesses the Website
• Website: The website that you are currently using and any sub-domains of this site

2. Scope of Privacy Policy

This privacy policy applies only to the actions of Capital Stair Services Ltd. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data Collected

We may collect the following Data, which includes personal Data, from you:

• Name
• Contact information such as email addresses and telephone numbers
• Financial information such as credit/debit card numbers
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)

4. How We Collect Data

We collect Data in the following ways:

• Data is given to us by you (through contact forms, phone calls, emails)
• Data is collected automatically (through website analytics when you consent)

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you submit contact forms or accept analytics cookies
• Legitimate Interests: For responding to enquiries and improving our services
• Contract: When we need to process your data to provide cleaning services you have requested
• Legal Obligation: For tax, accounting, and other legal requirements

6. Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record keeping
• Improvement of our products/services
• Transmission by email of marketing materials that may be of interest to you

7. Data Sharing

We may share your Data with the following groups of people for the following reasons:

• Our employees, agents and/or professional advisors - to enable us to provide you with our services
• Third party service providers who provide services to us - to enable us to provide you with our services

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact enquiries: 3 years from last contact or until service completion
• Customer records: 7 years after service completion (for tax and legal requirements)
• Analytics data: Up to 26 months (Google Analytics default)
• Cookie consent preferences: 1 year from last visit
• Website technical data: Up to 2 years for security and performance purposes

Data will be securely deleted when the retention period expires, unless we have a legal obligation to retain it longer.

9. Data Security

Data security is of great importance to Capital Stair Services Ltd. and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. We use industry-standard security measures including SSL encryption, secure servers, and regular security updates.

10. Your Rights

You have the following rights in relation to your Data:

• Right to access - the right to request copies of your personal data from us
• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete
• Right to erase - the right to request that we delete or remove your Data
• Right to restrict our use of your Data - the right to block us from using your Data or limit the way in which we can use it
• Right to data portability - the right to request that we move, copy or transfer your Data
• Right to object - the right to object to our use of your Data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@capitalstairservices.co.uk

11. Cookies

This Website uses cookies to enhance your browsing experience and provide better services. When you first visit our website, you will see a cookie consent banner allowing you to choose your preferences.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience and allow certain features to work properly.

Types of cookies we use:

• Essential cookies - These are necessary for our website to function properly. They include cookies that remember your cookie preferences and enable core website functionality. These cannot be disabled.
• Analytics cookies - These help us understand how visitors interact with our website by collecting anonymous information about pages visited, time spent on the site, and any errors encountered. We use Google Analytics for this purpose.

Cookie consent and management

We respect your choice about cookies. You can:

• Accept all cookies - This enables both essential and analytics cookies
• Accept essential only - This disables analytics tracking while keeping essential functionality
• Change your preferences - Clear your browser cookies and visit our site again to see the consent banner

Third-party cookies

When you choose to accept all cookies, we may use Google Analytics which may set third-party cookies to help us analyze website usage and improve our services.

Managing cookies in your browser

You can also control cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

12. General Provisions

This privacy policy shall be governed by and construed in accordance with the laws of Scotland. You agree that the courts of Scotland shall have exclusive jurisdiction over any claim arising from, or related to, this privacy policy.

13. Changes to Our Privacy Policy

Capital Stair Services Ltd. has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

14. Contact Information

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Capital Stair Services Ltd.
Company Registration Number: SC623572
VAT Number: GB 348582073
Registered Address: Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL
Email: info@capitalstairservices.co.uk
Phone: +44 131 202 4095

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk