These terms and conditions apply between you, the User of this Website, and Capital Stair Services Ltd., the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website.

1. Definitions and Interpretation

  • User or you: Any third party that accesses the Website and is not either (i) employed by Capital Stair Services Ltd. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Capital Stair Services Ltd. and accessing the Website in connection with the provision of such services
  • Website: The website that you are currently using, https://capitalstairservices.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions
  • Capital Stair Services Ltd., we or us: Capital Stair Services Ltd., a company incorporated in Scotland whose registered office is at Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL

2. Website Use

By using this Website, you confirm that you are at least 18 years of age or have parental/guardian consent to use our services.

3. Intellectual Property and Acceptable Use

  1. All Content included on the Website, unless uploaded by Users, is the property of Capital Stair Services Ltd., our affiliates or other relevant third parties. In these terms and conditions, "Content" means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software.
  2. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.
  3. For the purposes of these terms and conditions, any use of extracts from the Website for the purposes of news reporting, education, teaching or research is deemed to be fair dealing.
  4. You may view, download for caching purposes only, and print pages, files or other Content from the Website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
  5. You must not:
    • republish material from this Website in either print or digital media or documents (including republication on another website)
    • sell, rent or sub-license material from the Website
    • show any material from the Website in public
    • reproduce, duplicate, copy or otherwise exploit material on this Website for a commercial purpose
    • edit or otherwise modify any material on the Website
    • redistribute material from this Website - except for content specifically and expressly made available for redistribution

4. Prohibited Use

You may not use the Website for any of the following purposes:

  • in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website
  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order
  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner

5. Service Terms

5.1 Cleaning Services

Capital Stair Services Ltd. provides professional stair cleaning and related services ("Services") to residential and commercial clients in Edinburgh and surrounding areas.

5.2 Service Agreements

  1. Services are provided subject to separate service agreements which may include specific terms, pricing, and scheduling arrangements.
  2. Regular cleaning contracts may be terminated by either party with reasonable notice (typically 4 weeks).
  3. One-time or deep cleaning services are completed as agreed upon booking.

5.3 Pricing and Payment

  1. Prices are as quoted and may vary based on property size, condition, and specific requirements.
  2. Payment is due upon completion of services unless other arrangements are agreed in writing.
  3. We reserve the right to adjust prices with reasonable notice for ongoing contracts.

5.4 Access and Health & Safety

  1. Clients must provide safe and reasonable access to areas requiring cleaning.
  2. Any hazards or special requirements must be disclosed prior to service commencement.
  3. We reserve the right to refuse or postpone service if conditions are deemed unsafe.

5.5 Insurance and Liability

  1. We maintain comprehensive public liability insurance (£1,000,000) and employers liability insurance (£10,000,000) as evidenced by our current certificate of insurance.
  2. Our liability for cleaning services is limited to re-cleaning or refunding the cost of the specific service.
  3. We are not liable for pre-existing damage or for damage caused by factors beyond our reasonable control.

6. Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: Privacy Policy.

7. Availability of the Website and Disclaimers

  1. Any online facilities, tools, services or information that Capital Stair Services Ltd. makes available through the Website are provided "as is" and on an "as available" basis. We give no warranty that such facilities, tools, services or information will be free of defects and/or faults.
  2. We make no warranties of any kind concerning the Website.
  3. We disclaim any liability or responsibility for the accuracy or completeness of the Content on the Website. Users should take appropriate legal advice before entering into any commitment.

8. Limitation of Liability

  1. Capital Stair Services Ltd. will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our Website, whether arising in tort, contract, or otherwise.
  2. Capital Stair Services Ltd. will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
  3. Capital Stair Services Ltd. will not be liable for any loss or damage arising from your failure to comply with these terms.

9. Indemnity

You agree to indemnify, defend and hold harmless Capital Stair Services Ltd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs arising from your use of the Website, your breach of the terms and conditions, or your infringement of any intellectual property or other right of any person or entity.

10. Variation

Capital Stair Services Ltd. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this Website.

11. Invalidity

If any part of the terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms and conditions will not be affected.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland and you can bring legal proceedings in the Scottish courts. If you live in one of the countries of the European Union, you can also bring legal proceedings in the local courts of your country.

13. Contact Information

Capital Stair Services Ltd.
Company Registration Number: SC623572
VAT Number: GB 348582073
Registered Address: Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL
Email: info@capitalstairservices.co.uk
Phone: +44 131 202 4095